Frequently Asked Questions
Everything you need to know about your Jim Thompson experience
What makes Jim Thompson silk products unique?
Jim Thompson is world-renowned for its heritage hand-woven Thai silk. We oversee every step of the production process, from the traditional silk farms to the weaving and final design, ensuring unparalleled quality and craftsmanship.
How should I care for my silk garments and accessories?
To preserve the luster and longevity of your silk, we recommend professional dry cleaning only. Store your items in a cool, dry place away from direct sunlight, and avoid contact with water or perfume.
Do you offer international shipping?
Yes, we ship our fashion and home collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return and exchange policy?
We accept returns and exchanges on most items within 30 days of purchase, provided they are in original, unworn condition with all tags attached. Please note that certain bespoke or intimate items may be final sale.
How can I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. As our collections include both traditional and contemporary fits, we recommend comparing your measurements to our guide before ordering.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.